It is always the case that customers have high expectations when it comes to delivery. With instant delivery and faster response times, delays and uncertainties are a huge turnoff for customers and can lead them to opt for your competitor after a single bad experience. As a matter of fact, when giants like Amazon offer same-day delivery, smaller players are under pressure to keep up.
9-10% of customers prefer same-day delivery, while 18-40% have no problem with next day delivery, according to Statista. The time it takes to deliver a product varies depending on the product and the distance. As soon as you deliver your goods, you are more efficient, and you can handle more orders, which increases your net revenue. As a matter of fact, there is no better argument against this than simply saying ‘faster means better’.
As well as quality, there are other factors to consider. As well as the customer’s experience, it is also a sign of the safety and security of the delivery. Maintain a good relationship with the customer and ensure they are aware their shipment is on its way. We should keep track of ETAs, and we should address concerns as soon as possible. To keep the customer satisfied, you should also ensure the safety of the delivery package.
Based on all these considerations, how does a delivery business view your function? Is it up to the standards of the customer’s expectations or does it struggle? By answering this question, you may be able to identify the weak points and inefficiencies in your business operations and make improvements. We will take a look at a few proven strategies and tips that can help you make your delivery business more profitable and efficient.
What can be done to make the delivery business more efficient?
It has been reported that 72.5% of customers will recommend another retailer or delivery partner if they have a poor delivery experience. The key to making a delivery business more efficient and profitable is to focus on efficiency and profitability.
It is how you achieve that, however, that is the question. With each package delivered, you can rely on several KPIs, or Key Performance Indicators, to ensure efficiency Increase Profit. In order to improve the overall experience for you and your customers, you can use those to understand the shortfalls and improve them.
1. Processes and roles should be streamlined
In order to establish procedures and manage processes, you should have an understanding of how things will work on a daily basis. Follows up on all tasks assigned to every person in the chain of delivery to ensure the line of communication is not broken.
It is better to have a responsible individual or team to complete a specific task instead of anyone who may be available at any given time taking up an empty slot. The importance of this doesn’t just apply to delivery, but from the moment you pick up your order as well.
Ideally, the planning and paperwork should be handled by someone who will not have to walk around all day and do things. In addition, it reduces productivity and slows down the completion of each task. As a result, each member of the team needs to have a defined role and a proper plan in place.
Likewise, the actions must also be taken. From the moment the order comes in until the delivery is complete, define clear steps from start to finish. There are confusions in these areas, which result in unnecessary detours and resource wastage that could have been utilized more effectively.
2. Planning and managing routes
“Delivery” is one of the most important aspects of any delivery business. It’s all about how efficient you can make that process work. To ensure each package is assigned to the right vehicle and to avoid route crossovers or delays in delivering a package, use delivery agents’ experience and planning tools such as route optimization & scheduling software, delivery business software, etc.
The number of stops, the time it takes to get to each stop, and the shortest route to each stop should all be considered. As a result, your delivery will be more efficient and you’ll reduce wastage such as delivery agents arriving at the same spot around the same time for different deliveries when just one of them could’ve done it.
Additionally, it helps to increase revenue by saving fuel and vehicle costs, along with saving time, which is highly valuable in this business.
3. Tracking and analyzing deliveries
It isn’t enough to hand over the delivery package to your agents and give them the destination and expect everything to go smoothly. The delivery business also thrives on data, just like any other business.
Take advantage of technologies like GPS Trackers to learn the bulk of your orders come from, the busiest times of the day, the routes your drivers are taking, the speed at which every delivery is delivered, and even the break times.
Such GPS Trackers pinpoint the exact location of each vehicle at any point in time and provide route history for the past 24 hours, allowing you to make your business much more profitable and efficient.
You’ll be amazed at how much information you can learn about your operations from a single dashboard once you start using them. Data that can be used to make money in this place is a goldmine.
4. Productivity of the fleet
Learn about your delivery agents’ and drivers’ productivity while planning and collecting data with tools such as GPS trackers. If you want to discover their problems and suggestions, you can also ask them directly or give them questionnaires.
Take note of the timing of their breaks, delays at drop-offs, lunch breaks, and traffic bottlenecks. By using these insights, you can plan more efficiently and assign deliveries more effectively, resulting in a more profitable business and happier employees.
It is impossible to make all delivery businesses in the world better with a one-size-fits-all approach. The key is to discover and eliminate the inefficiencies in your business. Because your business strategies and operations are unique, you can use these tips to come up with your own solutions.
On the other hand, fleet management software and GPS trackers can be helpful in the long run. Because efficiency is not just about ensuring immediate profits, but also about ensuring long-term growth for your business, consider investing in them.